|Using the website|
|Fees & charges|
-When will my order be delivered?
-When is your shiping cut-off time?
-I need my order delivered by a certain date?
-How much are shipping charges?
-Can I use USPS or FedEx or a different shipping company?
-What happens if my order is damaged?
-Do you ship to Canada?
-Do you ship to Asia, Europe or Africa?
|How do you protect my personal information?|
Yes. We go to great lengths to protect your personal information, and we do not sell or give your information to outside companies (other than to ship your order to you).
|How do I place an order?|
Place the item(s) of your choice into our shopping cart by clicking the "Add to Cart" buttons on our website. Then click the "Proceed to Checkout" button and follow the easy to use purchasing system. At that time, you will be told your freight rates, if any, and you will input your shipping and payment information so that we can process your order.
|How can I track my order once it is in transit?|
Once your order is placed, you can track your order online here. Additionally, an e-mail will be sent to you the night your order ships. This e-mail will confirm shipment, and will contain your tracking number that you can then use to track your shipment via the FedEx or UPS website.
Our systems are designed to detect and prevent Fraud. When you first place your order, we charge your card for $1.01, and then immediately VOID this transaction. This is necessary to verify your billing address information. Sometimes Credit Card Companies will "hold" the void for up to 7 day--we do not see this very often, but we have seen this happen. Unfortunately, this is the Credit Card company holding the void "hostage" until they decide to let it clear. We have no control over this unfortunate circumstance, and if you wait, this charge will be voided. Additionally, our systems are designed that on the rare chance your void does not go through, you will be charged only the balance of your order less the $1.01 charge. Should you have any questions, please do not hesitate to call us.
|Are there restocking fees?|
Only on special orders.
|How can I contact you?|
You can call us at 1-800-651-TOOL. Our hours are 8am to 5pm EST
8am to 5pm EST, Monday through Friday.
|When will my order be delivered?|
Your order will ship the same day you place your order or next business day.
|When is your Shipping cutoff time?|
Ground orders will ship the next business day, orders placed 3rd, 2nd or next day air before 2pm EST/11am PST will ship the same business day.
|I need my order delivered by a certain date?|
If you need your order delivered by a certain date, please select 3rd, 2nd or Next Day air. We cannot guarantee delivery dates for shipments that are sent via Free Shipping or Ground. While Free shipping usually means Ground, for heavy or large items we reserve the right to drop ship from the factory in order to reduce shipping costs to us. We do this so that you can get great value in shipping--Free! If you'd like us to ship out of our stock, please select and pay for a guaranteed delivery method.
|How much are shipping charges?|
Shipping is based on weight, and distance. You can get an estimate of freight charges on our website by clicking the "Proceed to Checkout" button.
|Can I use USPS or FedEx or some other shipping company?|
All of our shipping is done via UPS or a trucking company (which trucking company used is based on destination address)
|What happens if my order is damaged?|
While we don't anticipate it, damage sometimes occurs. When you sign for the package, please make sure to indicate that the package was/is damaged. This will help us file a claim. However, we will happily replace your order for products damaged by the shipping company called in within 3 business days of delivery.
|Do you ship to Canada?|
Yes. Though international tariffs, taxes and additional handling fees will apply. We have no way of determining these tariffs, taxes and additional handling fees at the time of shipment, and you will be responsible for paying those fees. We have no control over tariffs, taxes and additional handling fees as they are determined and collected by government agencies.
|Do you ship to Asia, Europe or Africa?|
Not at this time.
|What if I don't like it (returns/exchange policy)?|
We accept returns up to 14 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for special orders or for orders that are damaged or past the 14 days. Freight is not refundable. Some restrictions may apply.
|What is your out of stock policy?|
Our warehouse always keeps a plentiful stock of tools. If for some unforseen reason there's a model that is on a back-order or recently has become discontinued with or without a replacement, you, the customer will be immediately notified via e-mail to discuss how you would like to proceed.